Privacy Policy

AlcancaSystems (alcancasystems.com)
Version 1.0 | Effective Date: March 3, 2026

1. INTRODUCTION

Alcança Group OÜ, operating as AlcancaSystems ("AlcancaSystems," "we," "us," or "our"), is committed to protecting the privacy of our business clients, website visitors, and contacts. This Privacy Policy explains how we collect, use, and protect your personal information when you visit alcancasystems.com or use our services.

By accessing our website or submitting any form, you acknowledge that you have read and understood this Privacy Policy.

2. INFORMATION WE COLLECT

2.1. Information You Provide Directly

When you fill out forms, schedule a call, or contact us, we may collect:

• First and last name

• Business name and industry

• Email address

• Phone number

• Business information (goals, current situation, service needs)

• Any other information you voluntarily provide

2.2. Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and approximate location

• Browser type, device, and operating system

• Pages visited, time spent, and navigation path

• Traffic source and referral data

• Interaction data with website elements and marketing materials

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

• To respond to inquiries and schedule demo calls

• To deliver contracted services and manage your onboarding process

• To manage our commercial relationship, invoicing, and contract performance

• To send operational communications related to your service

• To send marketing and promotional communications (only with your prior consent)

• To analyze website performance and improve our services

• To detect fraud and ensure system security

• To comply with legal, fiscal, and regulatory obligations

4. SMS MESSAGING AND CONSENT

4.1. SMS Communications

By providing your phone number and providing consent via our website forms, you authorize AlcancaSystems to send you SMS messages, which may include:

• Transactional messages: service updates, appointment reminders, and account notifications

• Marketing messages: promotional offers and service announcements (only with explicit opt-in)

Message frequency may vary. Message and data rates may apply.
Reply HELP for help. Reply STOP to opt-out at any time.

4.2. SMS Consent Policy

• SMS consent is never shared with third parties or affiliates for their own marketing purposes

• Transactional and marketing consents are collected separately

• Marketing SMS consent is always optional and will never block form submission

• Opt-out requests (STOP) are processed automatically and immediately

4.3. A2P 10DLC Compliance

All SMS communications sent by AlcancaSystems are registered and compliant with U.S. carrier requirements under the Application-to-Person (A2P) 10 Digit Long Code (10DLC) framework, in accordance with TCPA (Telephone Consumer Protection Act) and carrier guidelines.

5. LEGAL BASIS FOR PROCESSING

6. COOKIES AND TRACKING TECHNOLOGIES

6.1. Types of Cookies We Use

• Essential cookies: Required for basic website functionality. Cannot be disabled.

• Analytics cookies: Help us understand how visitors interact with our website on an aggregate, anonymous basis.

• Marketing and advertising cookies: Used to personalize content, serve relevant ads, and measure campaign performance.

6.2. Managing Your Cookie Preferences

When you first visit our website, you will be presented with a cookie notice allowing you to manage your preferences. You may update or withdraw your choices at any time through your browser settings or our consent management tool.

7. SHARING YOUR INFORMATION

7.1. We do not share, sell, or disclose your phone number, contact details, or any associated personal information with any third parties, including vendors, partners, or advertisers. Your data is used solely for our internal services (e.g., SMS notifications, workflow automation, and CRM management) and is protected under strict confidentiality protocols.

7.2. All service providers with whom we share data are bound by contractual confidentiality and data protection obligations.

7.3. We do not sell, rent, or trade your personal information to third parties for their own commercial purposes.

7.4. We may disclose personal data when required by law, court order, or request from a competent authority.

8. INTERNATIONAL DATA TRANSFERS

8.1. Some of our service providers may be located outside the United States or the European Economic Area (EEA).

8.2. When such transfers occur, we ensure they are conducted using appropriate legal mechanisms, including Standard Contractual Clauses approved by the European Commission or other applicable adequacy frameworks under the GDPR.

9. DATA RETENTION

We retain personal data only for as long as necessary for the purposes that justified its collection:

10. YOUR RIGHTS

Depending on your location, you may have the following rights regarding your personal data:

• Right of access: Request confirmation and access to personal data we hold about you

• Right to rectification: Request correction of inaccurate or incomplete data

• Right to erasure: Request deletion of your data ("right to be forgotten"), subject to legal limitations

• Right to restriction: Request temporary suspension of processing

• Right to object: Object to processing based on legitimate interest or for direct marketing

• Right to data portability: Receive your data in a structured, machine-readable format

• Right to withdraw consent: At any time, without affecting the lawfulness of prior processing

To exercise any of these rights, contact us in writing at: team@alcancasystems.com

We will respond to your request within 30 days of receipt. Complex requests may be extended by an additional 60 days with prior notification.

11. CALIFORNIA RESIDENTS — CCPA NOTICE

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information we collect, use, disclose, and sell

• The right to delete personal information we hold about you

• The right to opt-out of the sale of your personal information

• The right to non-discrimination for exercising your privacy rights

We do not sell personal information. To exercise your CCPA rights, contact us at team@alcancasystems.com.

12. DATA SECURITY

12.1. We implement appropriate technical and organizational measures to protect personal data against unauthorized access, accidental loss, destruction, or improper disclosure.

12.2. In the event of a data breach likely to affect the rights and freedoms of individuals, we will notify the competent supervisory authority within 72 hours and affected individuals as soon as reasonably practicable.

13. CHILDREN'S PRIVACY

Our services are exclusively intended for businesses and professionals. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have processed data from a minor without appropriate consent, we will take immediate steps to delete it.

14. CHANGES TO THIS PRIVACY POLICY

14.1. This Privacy Policy may be updated periodically to reflect changes in our services, applicable law, or data processing practices.

14.2. The current version will always be available at alcancasystems.com/privacy-policy with the date of last revision.

14.3. For material changes, active Clients will be notified by email with reasonable advance notice.

15. CONTACT — PRIVACY

For any questions regarding this Privacy Policy or the processing of your personal data, contact us at:

Email: team@alcancasystems.com
Website: alcancasystems.com

COMPANY IDENTIFICATION

Alcança Group OÜ (operating as AlcancaSystems)
Registry Number: 17299925
VAT/Tax ID: EE102894253
Registered Address: Sepapaja tn 6, 15551 Tallinn, Harju Maakond, Estonia
Website: alcancasystems.com
Contact Email: team@alcancasystems.com

Last updated: March 3, 2026