Projects

Terms & Conditions

Terms & Conditions

Alcanca.US (alcanca.us)
Version 1.0 | Effective Date: March 3, 2026

1. LEGAL ENTITY AND ACCEPTANCE

1.1. These Terms and Conditions ("Terms") govern the contractual relationship between Alcanca Group OÜ, operating as Alcanca.US ("Alcanca.US," "we," "us," or "our"), and business clients ("Client," "you," or "your") who purchase services through alcancasystems.com.

1.2. Alcanca.us services are exclusively provided to businesses operating in the contracting and home services industry (B2B). We do not provide services to individual consumers for personal or household purposes.

1.3. By scheduling a demo call, submitting payment, or using our services, you confirm that you have read, understood, and agree to these Terms, as well as our Privacy Policy.

1.4. We reserve the right to update these Terms at any time. Changes will be communicated via email or website notification. Continued use of the services after notification constitutes acceptance of the updated Terms.

2. AGE RESTRICTION

You must be at least 18 years of age to use our services, submit any form on this website, or enter into a contract with Alcanca.us.

By accessing our website, submitting a form, or purchasing our services, you confirm that you are 18 years of age or older. If you are under 18, you are not permitted to use our services or submit your personal information through this website.

Alcanca.US does not knowingly collect information from individuals under the age of 18. If we become aware that a person under 18 has submitted information through our website, we will delete such information immediately.

3. SERVICES PROVIDED

3.1. Alcanca.US provides comprehensive marketing and website systems for contractors, including but not limited to:

  • Functional website design optimized for lead conversion

  • 5-Star Magic Review Funnel with automated follow-up reminders

  • Missed Call Text Back system with automated SMS responses

  • Smart marketing campaigns (referral and retention campaigns)

  • Local SEO optimization for contractor businesses

  • Additional custom features as outlined in Enterprise plans

3.2. Detailed descriptions of features and services are available at alcancasystems.com.

3.3. We reserve the right to improve, update, or modify service features with reasonable advance notice to Clients. Such updates do not constitute grounds for cancellation with refund.

4. SERVICE DELIVERY PROCESS

4.1. The process begins with a Demo Call (approximately 20 minutes), where we present available solutions and assess your business needs.

4.2. Following service confirmation and payment, you will complete an onboarding form with the necessary business information.

4.3. The build and implementation phase typically takes 7–10 business days from receipt of your completed onboarding form.

4.4. Upon completion, we conduct a Launch Call (approximately 25 minutes) to walk you through your new system and answer any questions.

4.5. Timelines are good-faith estimates. Alcanca.US is not responsible for delays caused by incomplete, incorrect, or late submission of information by the Client.

5. PRICING AND PAYMENT TERMS

5.1. Current pricing and available plans are published at alcancasystems.com or will be provided via formal commercial proposal.

5.2. All prices are in United States Dollars (USD). Applicable taxes will be indicated at checkout in accordance with applicable tax law.

5.3. Payments are processed securely through our payment processor. You are responsible for maintaining valid and current payment information.

5.4. In the event of failed payment processing, we reserve the right to suspend service access until payment is regularized, without compensation to the Client.

5.5. We reserve the right to adjust service pricing with at least 30 days' advance notice. You may cancel your subscription if you do not agree with the new pricing, per Section 6.

6. CANCELLATION AND NO-REFUND POLICY

6.1. You may cancel your subscription at any time without penalty by sending written notice to our contact email (team@alcanca.us).

6.2. Cancellation takes effect at the end of the current billing period. Service access remains active until the end of that period.

6.3. No refunds will be issued, in whole or in part, for:

  • Setup fees or implementation charges already processed

  • Monthly or annual subscription fees already processed

  • Partially used service periods

6.4. Alcanca.US reserves the right to unilaterally terminate services with 15 days' notice in case of Client violation of these Terms or for justifiable commercial reasons. In such cases, a prorated refund for the unused service period will be provided where legally required.

7. CLIENT OBLIGATIONS

7.1. You agree to:

a) Provide truthful, complete, and up-to-date information during onboarding and throughout the service period;

b) Use the services exclusively for lawful purposes within your legitimate business operations;

c) Not use Alcanca.US systems to send unsolicited communications (spam), illegal content, deceptive content, or content that violates third-party rights;

d) Maintain the confidentiality of login credentials to platforms and systems provided;

e) Actively cooperate with Alcanca.US and provide timely information necessary for service delivery and maintenance.

7.2. You are entirely responsible for content published on your digital channels and for compliance of your marketing communications with applicable law, including data protection and commercial communications regulations.

8. SMS MESSAGING AND A2P 10DLC COMPLIANCE

8.1. SMS Consent and Opt-In

By providing your phone number and consenting via form submission, you authorize Alcanca.US to send transactional and/or marketing SMS messages to the number provided, in accordance with your expressed consent.

  • Message frequency may vary

  • Message and data rates may apply

  • Reply HELP for customer support assistance

  • Reply STOP to opt-out at any time

For customer support related to SMS communications, contact us at: team@alcanca.us

8.2. A2P 10DLC Registration

Alcanca.US complies with U.S. carrier requirements for Application-to-Person (A2P) 10 Digit Long Code (10DLC) messaging. All SMS campaigns are registered with mobile carriers as required by federal regulation and carrier policies.

  • Brand Name: Alcanca.US (as registered with carrier aggregators)

  • Campaign Types: Mixed (transactional + promotional), Conversational

  • SMS use cases include: appointment reminders, service updates, follow-up messages, promotional offers, and review requests

  • Opt-in mechanism: Explicit consent collected via website forms

8.3. Client Responsibilities for SMS Use

You agree to:

a) Only send SMS messages to contacts who have explicitly opted in;

b) Maintain records of consent, including timestamps and opt-in source;

c) Ensure all SMS content complies with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and carrier guidelines;

d) Not share SMS consent with third parties or affiliates for marketing purposes;

e) Honor opt-out requests immediately (STOP commands are processed automatically).

8.4. Prohibited SMS Content

You may not use Alcanca.US systems to send:

  • Unsolicited messages to contacts without prior consent

  • Phishing attempts, scams, or deceptive content

  • Content promoting illegal activities

  • High-risk financial offers (loans, debt relief, credit repair) unless pre-approved

  • Age-restricted content (cannabis, alcohol, tobacco, gambling) unless compliant with additional carrier requirements

8.5. SMS Deliverability

While we maintain A2P 10DLC registration, message delivery is subject to carrier filtering and is not guaranteed. We are not responsible for messages blocked or filtered by carriers due to Client content or sending practices.

8.6. Account Suspension for SMS Violations

Alcanca.us reserves the right to immediately suspend SMS functionality or terminate your account if:

  • Carriers report spam complaints or TCPA violations attributable to your account

  • You send messages to contacts without documented opt-in consent

  • Your messaging practices result in carrier deregistration or penalties

Suspension or termination for SMS violations does not entitle you to a refund.

9. INTELLECTUAL PROPERTY

9.1. All systems, templates, workflows, funnel structures, methodologies, and content developed or adapted by Alcanca.US are the intellectual property of Alcanca Group OÜ, protected by applicable intellectual property law.

9.2. We grant you a non-exclusive, non-transferable license to use the delivered systems, limited to the scope of the contracted service and while your account remains active and payments are current.

9.3. Upon cancellation or termination, your license to use the systems and platforms automatically terminates. Content created specifically for your business (such as website copy and images) remains your property.

9.4. You may not copy, redistribute, resell, sublicense, or make available to third parties any Alcanca.US systems, solutions, or methodologies without express written authorization.

10. LIMITATION OF LIABILITY

10.1. Alcanca.US is committed to providing services with diligence, competence, and professionalism. However, we do not guarantee specific results in terms of lead generation, sales volume, search engine rankings, or business growth.

10.2. Results depend on multiple factors outside our control, including but not limited to: your industry, quality of your services or products, market competition, your advertising investment, and your level of engagement with the systems.

10.3. Our total liability to you, regardless of cause, shall not exceed the total amount paid by you in the 3 (three) months preceding the event giving rise to the claimed damage.

10.4. We are not liable for indirect damages, lost profits, data loss, reputational damage, or any other consequential damages, even if advised of their possibility.

10.5. We are not responsible for failures, interruptions, or changes in third-party platforms and services integrated into the solutions provided.

11. CONFIDENTIALITY

11.1. Each party agrees to keep confidential any sensitive or commercially relevant information of the other party obtained in the course of the contractual relationship, and may not disclose it to third parties without prior written authorization.

11.2. This obligation remains in effect for 2 (two) years following contract termination.

12. COMMUNICATIONS

12.1. All formal communications relating to the contract must be made in writing to team@alcanca.us.

12.2. You agree to receive service-related communications (operational information, billing, system updates) via email and SMS.

12.3. Commercial or promotional communications are sent only with your express consent, which you may revoke at any time.

13. GOVERNING LAW AND JURISDICTION

13.1. These Terms are governed primarily by Estonian law, and supplemented by United States federal law and applicable state law where relevant.

13.2. In the event of a dispute, the parties agree to seek an amicable resolution within 30 (thirty) days from notification of the conflict.

13.3. If no resolution is reached, disputes will be submitted to the competent courts in accordance with applicable jurisdictional rules.

14. LINK TO PRIVACY POLICY

Your use of our website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, and protect your personal information, including SMS consent data.

You can review our full Privacy Policy at: alcanca.us/legal/privacy-policy

15. GENERAL PROVISIONS

15.1. If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions remain in full force and effect.

15.2. Failure to immediately enforce any right under these Terms does not constitute a waiver of that right.

15.3. These Terms constitute the entire agreement between the parties, superseding any prior agreements, communications, or understandings.

COMPANY IDENTIFICATION

Alcanca Group OÜ (operating as Alcanca.US)
Registry Number: 17299925
VAT/Tax ID: EE102894253
Registered Address: Sepapaja tn 6, 15551 Tallinn, Harju Maakond, Estonia
Website: alcancasystems.com
Contact Email: team@alcanca.us

Last updated: March 3, 2026. For questions regarding these Terms, contact team@alcanca.us